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  1. How is “UNIVOIP” different from my current local line service?
  2. Does “UNIVOIP” work with all types of high-speed Internet connections?
  3. Can I use “UNIVOIP” service over a dial-up Internet connection?
  4. Can I transfer my current phone number to “UNIVOIP”?
  5. What do you mean by “selecting your area code”?
  6. Does “UNIVOIP” service include 411 service?
  7. Can I get multiple “UNIVOIP” phone lines?
  8. What is the “Alternate Number” service?
  9. Can my Alternate Number have a different area code than my main “UNIVOIP” number?
  10. Do I need to know a lot about computers to use this service?
  11. What do I need to use “UNIVOIP”?
  12. When will my service start?
  13. Do I need to turn my computer on to use “UNIVOIP”?
  14. Can I keep the “UNIVOIP” service if I move?
  15. Are there Taxes and other charges?
  16. What happens when I no longer wish to rent my terminal adaptor.
  17. Can I keep the service if I travel?
  18. Can I use fax with your service?
Q1. How is “UNIVOIP” different from my current local line service?

A. “UNIVOIP” transforms your high-speed Internet service into a phone line. It works virtually the same way as your current local phone service does, however, “UNIVOIP” offers features your local telephone company cannot. For example, you can take your phone number with you when you travel – simply plug your “UNIVOIP” phone adapter into any high-speed Internet service at your new location and start making calls. You may also choose an area code that is not in the city you live in.

 

 

Q2. Does “UNIVOIP” work with all types of high-speed Internet connections?

A. Currently, “UNIVOIP” will work with all high-speed or Lite high-speed Internet connections. In addition, “UNIVOIP” will work with most high speed wireless Internet services.



Q3. Can I use “UNIVOIP” service over a dial-up Internet connection?

A. Currently, “UNIVOIP” does not work with dial-up Internet because it is specifically built for always-on High-speed Internet service. In the foreseeable future, UNIVOIP will provide “UNIVOIP” for subscribers with dial-up Internet service.



Q4. Can I transfer my current phone number to “UNIVOIP”?

A. Yes, you may transfer any traditional landline phone number to “UNIVOIP” within the “UNIVOIP” serviceable areas. Current “UNIVOIP” service areas include: Calgary, Edmonton, Hamilton, Kitchener/Waterloo, London, Montreal, Ottawa, Quebec City, Sherbrooke, Toronto, Vancouver, Victoria, and Winnipeg.



Q5. What do you mean by “selecting your area code”?

A. You are not restricted to the local area code of the place you live. You can select an area code that is within a “UNIVOIP” service area. For example, you could live in Winnipeg, but select a Vancouver phone number (604 area code). Now all your calls to Vancouver and all inbound calls from Vancouver would be considered local calls (free of long distance charges).



Q6. Does “UNIVOIP” service include 411 service?

A. Yes. A $1.00 per call fee will be charged.



Q7. Can I get multiple “UNIVOIP” phone lines?

A. Yes. Send one to friends and family overseas and call them for free.



Q8. What is the “Alternate Number” service?

A. You may choose one or two additional “UNIVOIP” phone numbers, affixed to the same phone line. When anyone calls your “UNIVOIP” Alternate Number, your phone will ring differently, compared to your main “UNIVOIP” phone number.
 This service could be used to indicate calls for different members of the family, as an incoming fax line or so people from outside of your local area code can call you locally (see the question below). Outgoing calls are billed as if made from your main “UNIVOIP” line.



Q9. Can my Alternate Number have a different area code than my main “UNIVOIP” number?

A. Yes, this is possible. Please note that all your outgoing calls are billed as if made from your main “UNIVOIP” phone number.



Q10. Do I need to know a lot about computers to use this service?

A. No. “UNIVOIP” is simple to install and you will use your standard phone set.



Q11. What do I need to use “UNIVOIP”?

A. You need a high-speed Internet service, a “UNIVOIP” phone adapter and a standard phone set.



Q12. When will my service start?

A. Your “UNIVOIP” phone adaptor will arrive within 7 days of your order being approved. Once the “UNIVOIP” phone adapter has arrived you can install it and start using the service within minutes.



Q13. Do I need to turn my computer on to use “UNIVOIP”?

A. No, “UNIVOIP” does not require a computer. However, “UNIVOIP” does allow you to surf the Internet and talk on the phone at the same time if you have a computer connected to the Internet.



Q14. Can I keep the “UNIVOIP” service if I move?

A. Yes, you can keep your “UNIVOIP” service and your “UNIVOIP” phone number. You just need to have a high-speed Internet connection at your new location.



Q15. Are there Taxes and other charges?

A. Universe will charge GST on the monthly service fee. There is also a Provincial sales tax which will be charged based on the home area code assigned to the terminal adaptor. HST will be charged for terminal adaptors assigned an address is provinces which use a blended tax structure. There is also a Network access charge of $1.95 per month.



Q16. What happens when I no longer wish to rent my terminal adaptor.

A. You can call UNIVERSE and arrange to purchase the terminal adaptor you have been renting. A $20 credit will be offered after a full year of service. You can return the terminal adaptor, in its original packaging, at the end of the lease period for a restocking fee of $29.95. If you terminate your service before the end of the contract period, or if you fail to return the terminal adaptor within 15 days of terminating your “UNIVOIP” service, a fee of $129.95 will be charged.



Q17. Can I keep the service if I travel?

A. Yes, in most cases you can keep your service and your phone number when you travel, domestically or internationally. Simply plug your “UNIVOIP” phone adapter into a high-speed Internet connection at your new location and you are ready to talk. All calls will be treated the same way as if calling from your “UNIVOIP” service at home. For example; if you travel from Toronto to New Dehli India, you can take your service with you, plug into a high-speed Internet service, and make calls as if you were still in Toronto (i.e. people could continue calling you at your 416 or 905 area code number or you could call their 416 or 905 area code number and neither party would be charged a long distance fee). Because of different network setups, there may be situations when the service cannot be used in a new location.
You will also be provided a Travel Card. This is a calling card you can use when placing long distance calls from any land line such as a payphone at “UNIVOIP” long distance rates.



Q18. Can I use fax with your service?

A. Yes, you can. Using a fax with “UNIVOIP”, you will not incur extra charges. However, UNIVERSE will need to know if you are planning to use a fax with “UNIVOIP” service, so your “UNIVOIP” phone adapter may be configured accordingly. Lower speed Lite High-Speed Internet services (such as DSL Lite or Cable Basic) may not support faxing.



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